Hyster enjoys a wonderful relationship with the majority of its customers due its focus on producing total customer satisfaction through its world class production. Our objective is to foresee the needs of all our customers as well as address them with lift trucks that provide the dependability, the value and the performance which they demand.
Hyster fully believes in starting with the client. The company conducts yearly focus groups and offers on-going voice of customer research which is conducted both on-line and in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, in order to ensure the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total client satisfaction and flawless quality 100% of the time, each and every time.
Total Quality Every Time
To initiate excellence from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits really hold all workers responsible for consistent quality, together with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster offers a huge variety of features. The company has remained fully committed to its key focus on quality and safety, on being innovative each time, and by offering several of the best material handling machinery on the market. These are only some of the reasons why Hyster has become a leader in the industry.